Tuesdays at Ten: Boler Moutain
Boler Mountain: We are a year round not-for-profit community recreational facility. In summer, offer mountain biking, trails & tree top adventure park, with close to 15,000 visits this summer.
Ability First: You display a map of your international visitors and it's very impressive!
Boler Mountain: In winter we see close to 120,000 visits with skiing, snowboarding and snow tubing.
Ability First: How long have you been in business?
Boler Mountain: We were founded in 1946.
Ability First: 1946…that means you’ve been operating for 68 years. Congratulations! How many employees do you have?
Boler Mountain: Depending on winter conditions, between 250 to 300 during peak season.
Boler Mountain: We focus on communication and foster a family-like environment with many training sessions leading into season.
Boler Mountain: No different from working with any other co-worker, we all have limitations of some kind.
Ability First: What is your hiring philosophy?
Boler Mountain: If you hire diverse group of people, everyone brings something different to team & you end up with more of a community.
Ability First: Community is a strong theme both in terms of employment there and the visitor experience.
Boler Mountain: We’re delivering an experience. If person goes away with negative experience, never coming back. If you have a diverse group of employees, which we do, able to make positive experience for all. People come back.
Boler Mountain: Seamless with the rest of our hiring, in all areas: Food Services, Outside Operations, Customer Service & Snow School.
Boler Mountain: Great! Really don’t look at #PWD as any different. Expect same level performance from all employees & get it. As with any employee, we just want to put someone in a position where they are going to succeed.
Boler Mountain: If not necessarily comfortable talking to your supervisor, just pick someone to talk to. Communication for all employees is key for us here as it leads to improved workplace & experience for visitors.
Boler Mountain: We’ve never have a problem with this.
Boler Mountain: Same as any other employee. Seasonal biz difficult as employees secure something more permanent in off season. They spread the Boler love!
Boler Mountain: Seamless. Job fair, discussed abilities, provided on-site job coaching. We do same thing with other staff as well, first few weeks of operations experienced people will be shadowed by new. Hands on learning. Lot of peer support training.
Leads Employment Services: @bolermountain has had an open door & open mind in working with Leads. Their view on hiring #PWD is based entirely on skills presented & how these compliment team at @bolermountain. @bolermountain has great natural supports available & are inviting to on-site job coaching that Leads provides.
Boler Mountain: If you’re not hiring #PWD, you’re overlooking opportunity. There’s a dynamic that really helps in dev of team. Hire as much for the personality because we can teach anybody a task, and the rest of the skills come. Personality is key because delivering a non-tangible experience, guests only go home with a memory and if it’s a positive experience and they have fun we’ve done a good job and they will return.
Ability First: Excellent points! We hear you have a job fair coming up. Is this how you recommend people apply to work there?
Ability First: Thank you so much to Marty Thody from @BolerMountain for joining us to talk about putting ability first in the workplace. Do support this great London, Ontario business that hires for ability first! We also thank Carleen Green for lending her voice & experience to our discussion as well as a huge thank you to everyone that joined us for this month’s #Tuesat10.